Services
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One-Call, Complete Support and Service Our toll-free, seven day-a-week Help Desk, in combination with IBM On-Site Maintenance provides your cashiers with one-call, total support. Your calls are answered quickly, and in most cases your problem is solved instantly. If the Help Desk Representative is unable to solve a non-hardware problem, the call is immediately referred to a qualified technical support individual, project manager or software engineer. |
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Project
Management The project manager oversees all aspects of the customer's relationship with SalePoint, from the initial planning meeting; to the review of the completed installation to discussing the applicability of new technologies as they become available. |
Technical
Support
Technical support
personnel
are available to you, on demand, to assist you in tailoring your
system through
parameters to meet your specific requirements. In addition, they are
available
to answer any questions you many have regarding hardware, operating
systems,
communication, and application software.
| Training SalePoint has a wide variety of training options that allow us to tailor a training program to meet your individual requirements. |
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Custom
Programming
SalePoint has a
full-time
staff of experienced professional software engineers and consultants
skilled
in a wide variety of areas, including operating systems,
communications, and
other applications. Through software maintenance, you can be assured
that problems
will be resolved promptly, and that you always will be able to take
advantage
of the latest features of new releases.
Quality
Assurance
All software you
receive
is verified by SalePoint's Quality Assurance Department. We have
automated testing
techniques that assist us in verifying system functionality, and
well-documented
test cases that validate everything from receipt appearance; to
report totals;
to the accuracy of the electronic journal.
System Staging and Burn-In,
Installation and Site Preparation
We assemble all hardware from
all manufacturers, load the operating system, application software and location
specific data. We test the fully-configured system, including application software
functionality and package the system for shipment. We also perform installation
and site preparation services nationwide.
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