Services

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SalePoint Services


For over 30 years, our experienced and knowledgeable staff has been focused helping our customers success.  We are passionate about retail and it shows.  Let us show you how our US based, 24x7 support team can help you.

  • US Based 24x7 Help Desk
  • We Know Hardware, Software and Understand the Store Environment
  • Application Support - Get the Most from Your Store and Enterprise
  • Implementation and Training 
  • US Based Development Team for Key Enhancements and Modifications

 

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24x7 Help Desk


Our store Help Desk is ready to assist your stores.  We provide quick answers to application questions, help troubleshoot hardware, and escalate when needed for effective and timeline resolution to keep your stores running..

  • 24x7, Seven Days a Week
  • Hardware Troubleshooting and Support
  • We Partner with Hardware Vendors for On-Site and Depot Repairs
  • Your Calls are Answered Quickly by a US Based Team
  • Calls are Logged and Often Solved Immediately
  • Part of a Complete Support Solution

 

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Application Support


Our knowledgeable and highly trained team is ready and able to help.  Whether related to store or enterprise software, our team can help answer questions, solve problems and troubleshoot difficult issues that impact your business.

  • Enterprise Support
  • Store Point of Sale Support
  • Problem Reproduction and Resolution
  • US Based and Ready To Help

 

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Implementation and Training


Project Managers oversee all aspects of of our relationship with the retailer from the start.  Our focus is your success.

  • Project Planning
  • New Product Implementation
  • Project Management
  • Tailored Training
  • Enterprise to Store
  • Post Implementation Review

 

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Product Enhancements


We have a full time staff of experienced, professional software engineers, ready to turn your dreams into reality.  

  • Integrated Payments
  • Credit Card Merchant Services
  • In Store Workflow
  • Custom Reporting
  • Enterprise Management
  • US Based, Experienced and Skilled

 

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Why Choose Our POS?


We have great products, but what sets us apart is our exceptional support.  We have a team of experienced, in-house staff that offer true 24/7 support.  We are passionate about our customers.  It is a commitment you will notice.

  • Dedicated, US based Staff
  • On Site or Remote
  • Planning, Training, Implementation
  • Customization, Enhancements
  • We Have Earned Trust and Respect of our Customers
  • Let Us Earn Yours!

 

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