Healthcare Self‑Service Solutions
Patient Self‑Service Registration & Digital Front Door Solutions
Streamline patient intake, improve registration accuracy, reduce wait times, and enhance the patient experience with integrated healthcare self‑service kiosks, mobile check‑in, appointment scheduling, and EMR‑connected workflows.
Modern Healthcare Registration Solutions Designed for Hospitals & Clinics
PatientWorks, a wholly owned subsidiary of SalePoint, provides healthcare organizations with secure, scalable patient self‑service registration solutions that improve operational efficiency and elevate the patient experience.
From self‑service kiosks and mobile pre‑registration to appointment scheduling, digital forms, real-time eligibility, queue management, patient messaging, and EMR integrations, our solutions automate intake workflows while reducing administrative burden on staff.
Key Features of PatientWorks Healthcare Solutions
Patient Self‑Service Check‑In
Reduce front‑desk congestion and improve registration efficiency with secure self‑service check‑in kiosks integrated with your healthcare systems.
Mobile Patient Registration
Enable patients to complete forms, verify insurance, update demographics, and pre‑register from any device using mobile registration.
Patient Messaging
Improve communication with automated text and email notifications for registration updates and patient engagement using PatientWorks Messaging.
Appointment Reminders
Reduce no‑shows with automated appointment reminders delivered via secure text and email, fully integrated with your scheduling and EMR systems.
Queue Tracking
Give staff real‑time visibility into patient arrival status, check‑in progress, and outstanding registration tasks. Queue tracking dashboards help prioritize patients, reduce bottlenecks, and keep workflows running smoothly.
Hold My Place
Allow patients to save their spot in a service queue from their mobile device or home computer — full details are available in the Hold My Place overview.
Video Attendant
Ensure every patient check‑in is successful with a live, on‑demand video attendant that provides real‑time assistance and eliminates registration friction. Provide centralized interpreters to communicate with patients during the check in process.
Wayfinding & Navigation
Enhance patient experience through static maps showing them where to go for the service after checking in or with interactive wayfinding powered by iHealthAssist from PRSONAS™, guiding patients from arrival to the correct department or service location.
Real‑Time Estimation & Eligibility
Provide accurate cost estimates and insurance verification — learn more in the Real‑Time Eligibility overview to improve financial transparency and reduce surprises at the point of care.
Appointment Self‑Scheduling
Enable patients to schedule, confirm, or cancel appointments online using PatientWorks Self‑Scheduling.
EMR & EHR Integrations
Seamlessly integrate with leading healthcare platforms including Epic, Cerner, MEDITECH, Allscripts, NextGen, and eClinicalWorks.
HIPAA‑Ready Workflows
Support secure patient interactions with workflows designed for privacy, compliance, and data security.
Patient Check‑In and Self‑Service Registration Solutions for Healthcare
Streamline Patient Check‑In & Registration
Improve patient flow and reduce registration bottlenecks with automated intake solutions designed for hospitals, medical practices, urgent care centers, and outpatient facilities.
- Reduced Wait Times: Accelerate patient intake with fast, guided self‑service check‑in.
- Improved Accuracy: Ensure clean, complete patient data before it reaches your EMR.
- Digital Signatures: Capture consent forms and acknowledgments electronically.
- Insurance Capture and Real Time Eligibility: Scan and validate insurance cards with automated data extraction. Do real time eligibility at the kiosk.
- Lower Admin Workload: Reduce manual data entry and free staff for higher‑value tasks.
- Automated Appointment Reminders: Send text and email reminders integrated with your EMR and scheduling systems to reduce manual outreach and lower no‑show rates.
- Higher Patient Satisfaction: Deliver a smoother, more predictable check‑in experience.
Patient Engagement & Registration Ecosystem
PatientWorks' Platform serves as the digital front door for healthcare organizations—connecting mobile check‑in, patient messaging, scheduling, eForms, payments, and EMR integrations into one unified workflow. Each component works together to reduce administrative burden, improve data accuracy, and deliver a smoother patient experience.
Mobile Patient Check‑In
Allow patients to complete pre‑registration, demographic updates, and required forms from any smartphone, tablet, or desktop. Reduce front‑desk congestion and give staff real‑time visibility into completed tasks.
Explore Mobile Check‑In →Patient Messaging
Communicate instantly with patients through real‑time text and email. Identify incomplete tasks, request missing information, and support workflows with both free‑form and template‑based messaging.
View Patient Messaging →Appointment Self‑Scheduling
Empower patients to book, confirm, cancel, and view appointments online. Fully integrated with your scheduling system, enabling patients to complete intake tasks, verify demographics, and submit clinical forms before their visit.
Explore Self‑Scheduling →eForms & Signature Capture
Replace paper packets with secure digital eForms. Patients can sign on kiosks, tablets, signature pads, or their own mobile devices—reducing errors and eliminating manual data entry.
Explore eForms →Payment Processing
Improve revenue cycle performance by collecting patient responsibility before service. Accept secure payments during pre‑registration or at check‑in to reduce outstanding balances and streamline financial workflows.
Explore Payments →EMR Integration
Connect patient check‑in, eForms, scheduling, and messaging directly to your EMR. Ensure real‑time data synchronization, reduce duplicate entry, and support a seamless clinical workflow.
Major EMRs include Meditech, Cerner, Epic, AllScripts, NextGen, and eClinicalWorks.
Hold My Place: Digital Queue Management for Urgent Care & Clinics
Hold My Place enables patients to reserve their spot in line from any mobile device or home computer. The solution streamlines arrivals, reduce waiting room congestion, and improve the overall patient experience.
Benefits for Patients
- Wait Comfortably at Home: Patients can remain at home, finish work, or care for family instead of sitting in a crowded waiting room.
- Reduced Exposure to Illness: Minimizes time spent around other sick patients, lowering the risk of secondary infections such as flu, COVID‑19, or seasonal viruses.
- Clear Expectations: Provides real‑time visibility into queue position, reducing anxiety and uncertainty about wait times.
- Greater Convenience & Control: Patients can choose a time slot that fits their schedule, making urgent care feel more modern and consumer‑friendly.
Benefits for Urgent Care Facilities
- Load Balancing & Patient Smoothing: Helps distribute patient volume more evenly throughout the day by encouraging selection of open time slots.
- Decongested Waiting Rooms: Reduces overcrowding, improves safety, and creates a calmer environment for both patients and staff.
- Improved Staff Satisfaction: When patients arrive with clear expectations, front‑desk interactions are smoother and less stressful, reducing burnout.
- Enhanced Market Competitiveness: Digital check‑in tools differentiate your clinic and attract patients who prefer modern, self‑service options.
- Pre‑Registration Opportunities: Patients can complete demographic and insurance information before arrival, reducing data‑entry errors and speeding up door‑to‑doctor time.
Digital Wayfinding and Patient Navigation Solutions
Modern healthcare facilities require intuitive navigation tools that help patients, visitors, and staff move confidently through complex campuses. Digital wayfinding solutions improve patient experience, reduce missed appointments, and streamline traffic flow across hospitals, clinics, and multi‑building healthcare systems.
Interactive Facility Navigation
Digital maps and touchscreen directories guide patients step‑by‑step to departments, exam rooms, labs, pharmacies, and specialty clinics—reducing confusion and improving arrival times across large healthcare campuses.
Mobile Wayfinding Access
Patients can access navigation tools directly from their smartphones before and during visits, helping them locate parking areas, entrances, elevators, and appointment destinations without relying on printed maps.
Reduced Staff Interruptions
Self‑service wayfinding minimizes the number of directional questions staff must answer daily, allowing front‑desk teams and clinical personnel to stay focused on patient care and operational efficiency.
Improved Patient Experience
Clear navigation reduces stress and frustration for patients and visitors, especially in multi‑building medical environments where finding the correct department quickly is essential to the overall experience.
Real‑Time Directory Updates
Digital signage and wayfinding systems can instantly update provider locations, department changes, temporary closures, and event routing—eliminating the need to replace static printed signage.
Healthcare Campus Analytics
Track visitor flow, navigation usage, and high‑traffic areas to optimize facility layouts, improve operational planning, and identify areas where additional signage or staffing may be needed.
Healthcare EMR, EHR, Scheduling, and Patient Accounting Platform Integrations
Seamless Healthcare Software Integrations
PatientWorks solutions integrate with leading EMR, EHR, scheduling, and patient accounting platforms—enabling secure data exchange, reducing manual entry, and supporting a unified patient experience across systems.
- Epic Integration: Real‑time synchronization of patient demographics, forms, and check‑in data.
- Cerner Connectivity: Streamlined workflows for scheduling, intake, and clinical documentation.
- MEDITECH Compatibility: Seamless interoperability for patient registration and financial workflows.
- Allscripts Integration: Automated data exchange to reduce administrative workload and minimize errors.
- NextGen Integration: Efficient appointment management and pre‑visit data collection.
- eClinicalWorks Integration: Connected patient intake, eForms, and scheduling for smoother operations.
Essential Patient Engagement & Registration Features
Mobile Patient Check‑In From Any Device
Enable patients to complete pre‑registration, demographic updates, and required forms before arriving—using any smartphone, tablet, or desktop. Staff gain real‑time visibility into completed tasks, reducing manual paperwork and easing front‑desk congestion.
Patient Messaging
Improve communication throughout the registration process with real‑time text and email messaging. Identify incomplete tasks, missing information, or health conditions that may affect scheduling, then communicate with patients instantly. Includes both free‑form messaging and standardized templates for speed and consistency.
Appointment Self‑Scheduling
Allow patients to book, confirm, cancel, and view appointments directly through PatientWorks, fully integrated with your scheduling system. Reduce staff workload while enabling patients to complete registration tasks, verify demographics, provide medical history, report symptoms, and submit clinical or administrative forms—all before their visit.
eForms & Signature Capture
Replace paper forms with secure digital eForms that patients can sign on kiosks, tablets, signature pads, or their own mobile devices. Streamline compliance workflows, reduce errors, and eliminate manual data entry.
Payment Processing
Improve revenue cycle performance by collecting patient responsibility before service. Accept secure payments during pre‑registration or at check‑in, helping providers reduce outstanding balances and streamline financial workflows.
EMR Integration
Securely connect patient check‑in, digital eForms, and registration workflows with your EMR system—ensuring real‑time data synchronization, reducing duplicate entry, and supporting a seamless clinical workflow.
Video Attendant: Virtual Patient Assistance & Remote Healthcare Support
PatientWorks video attendant technology provides real‑time virtual assistance for patients, visitors, and staff across hospitals, clinics, and healthcare campuses. From navigation and remote concierge services to centralized communication and support workflows, video attendant solutions enhance patient experience while improving operational efficiency.
Core Capabilities
- Virtual Patient Assistance: Provide live two‑way video communication for patients needing directions, appointment guidance, or general healthcare information.
- Remote Concierge Services: Centralize virtual reception and visitor support across entrances, waiting areas, and multiple healthcare facilities.
- Digital Wayfinding Support: Help patients navigate complex hospitals and medical campuses with real‑time visual guidance and interactive communication.
- Improved Staff Efficiency: Reduce front‑desk interruptions and repetitive questions so staff can focus on clinical priorities and patient care.
- Patient Safety Monitoring: Support observation workflows and remote communication initiatives with integrated video technology.
- Multilingual Communication: Improve accessibility and engagement for diverse patient populations with centralized language support.
- Healthcare Campus Coverage: Extend virtual support across hospitals, outpatient centers, specialty clinics, and emergency departments from a unified platform.
- Enhanced Patient Experience: Deliver faster assistance, reduced confusion, and more personalized healthcare interactions through virtual engagement tools.
Challenges Solved by Video Attendant Technology
- Patient Anxiety → Immediate Reassurance: Face‑to‑face virtual connection builds confidence, reduces confusion, and supports patients during check‑in or navigation.
- Kiosk Abandonment → Help Is One Tap Away: Real‑time assistance prevents walkaways and ensures every check‑in or form submission is completed successfully.
- Overburdened Staff → Centralized Support: Allow your best team members to assist multiple locations efficiently without increasing on‑site staffing.
Key Results: Extend Your Reach & Improve Experience
- Staff Extension: Centralize your team to cover multiple sites, maximizing resource efficiency and reducing staffing pressure.
- Language Access: Instantly connect patients with on‑demand language interpretation services for more inclusive communication.
- Maximize Completion: Increase the rate of fully completed check‑ins, forms, and registration tasks with real‑time virtual support.
- Concierge Service: Deliver a personalized, high‑touch welcome experience without requiring constant on‑site staffing.
Real‑Time Estimation & Eligibility
PatientWorks delivers a fully integrated Real‑Time Eligibility (RTE) solution powered by pVerify, enabling instant verification of patient coverage directly from self‑service check‑in kiosks. By automating eligibility checks, healthcare organizations reduce manual errors, prevent claim denials, and create a smoother, more transparent check‑in experience for every patient.
Instant Coverage Verification
Confirm active insurance coverage in seconds while the patient is checking in. Staff gain immediate visibility into eligibility status, helping reduce delays and improve front‑desk efficiency.
Connect to 1,500+ Payers
Integrated connectivity to Medicare, Medicaid, and major commercial payers eliminates manual lookups and phone calls, ensuring accurate, real‑time benefit information at the point of service.
Prevent Claim Denials
Identify inactive plans, coverage gaps, or missing information before care is delivered. Early detection reduces costly denials and strengthens revenue cycle performance.
Transparent Patient Financials
Provide patients with clear, upfront details on copays, deductibles, and co‑insurance. Improve financial transparency and reduce confusion during the check‑in process.
Automated Insurance Card Capture
Automatically scan and verify insurance cards to reduce manual entry errors by up to 30%. Clean, accurate data flows directly into your EMR and registration workflows.
Streamlined Front‑Desk Operations
By automating eligibility checks, staff spend less time on verification tasks and more time supporting patients—improving operational efficiency and overall experience.
Our Commitment to Hospitals & Clinics
Exceptional technology means little without exceptional support. Our in‑house healthcare team provides knowledgeable 24/7/365 assistance to keep your registration workflows, patient intake systems, and clinical integrations running smoothly.
With healthcare clients nationwide and offices in Ohio, California, Arizona, and North Carolina, our dedicated team is always available—whether you’re operating a single clinic or managing a multi‑facility hospital network.
Backed by more than 30 years of experience serving healthcare organizations, our patient self‑service platform delivers everything your team needs to modernize intake: mobile pre‑registration, self‑service kiosks, digital forms and signatures, queue tracking, patient messaging, appointment scheduling, and real‑time EMR/EHR integrations—all designed to reduce administrative burden, improve accuracy, and enhance the patient experience.
Integrated Payments for Patient Self‑Service
PatientWorks delivers secure, EMV‑compliant and PCI‑validated payment solutions designed for hospitals and clinics—supporting co‑pays, pre‑service collections, and outstanding balances directly within the patient intake workflow.
Flexible payment options: Accept all major card brands along with Apple Pay, Google Wallet, Samsung Pay, and other NFC contactless methods using encrypted, tokenized transactions.
Built‑in security: EMV chip processing, PCI‑compliant data handling, and HIPAA‑aligned workflows protect patient financial information and reduce fraud and compliance risk.
Reduced errors: Integrated payments eliminate manual entry, improve accuracy, and streamline reconciliation across registration, billing, and patient accounting teams.
Flexible pricing models: Choose from interchange‑plus, flat‑rate, surcharging, or cash‑discount programs to support your organization’s financial strategy.
Healthcare Self‑Service – Frequently Asked Questions
A healthcare self‑service kiosk allows patients to check in, complete forms, verify insurance, and update demographics without waiting at the front desk. It streamlines registration and reduces administrative workload for staff.
Patients check in by scanning an ID, entering basic information, or verifying appointment details. The kiosk or mobile device updates the healthcare system in real time, reducing manual entry and speeding up the intake process.
Yes. SalePoint and PatientWorks support integrations with major EMR and EHR platforms including Epic, Cerner, MEDITECH, Allscripts, NextGen, and eClinicalWorks.
Yes. Mobile registration uses encrypted data transmission, secure authentication, and HIPAA‑aligned workflows to protect patient information throughout the intake process.
Self‑service kiosks allow patients to complete intake tasks independently, reducing front‑desk bottlenecks and improving patient flow. Staff can focus on complex cases instead of routine data entry.
PatientWorks integrates with leading EMR, EHR, scheduling, and patient accounting systems including Epic, Cerner, MEDITECH, Allscripts, NextGen, and eClinicalWorks.
Yes. Patients can complete digital forms, verify insurance, update demographics, and submit required documents from home using mobile pre‑registration.
Digital intake improves data accuracy, reduces paperwork, shortens wait times, enhances patient satisfaction, and lowers administrative workload by automating manual registration tasks.